Sr. Patient Relations Analyst

Shift:

Shift Details:

M-F

8am - 5pm

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

The Senior Patient Relations Analyst plays a key role in enhancing patient satisfaction and care quality by investigating and resolving complex complaints and grievances. The Senior Analyst provides expert support and guidance, serving as a liaison between patients, families, and clinical staff, and actively participates in improving patient relations practices. This role requires thorough documentation, effective conflict management, and strategic collaboration with senior leadership, medical staff, legal, privacy, and other organizational stakeholders. Additionally, the role includes mentoring junior staff, contributing to performance improvement initiatives, and ensuring compliance with regulatory requirements and departmental policies.

Required Qualifications:

• Minimum of 5 years patient relations experience or closely related field.
• Bachelor's degree in behavioral health sciences or related field required or equivalent combination of education and experience required (one year of experience is equivalent to year of education)
• Strong interpersonal skills and capabilities, along with the ability to work cross-functionally with other leaders.
• Ability to work independently
• Ability to maintain confidential information
• Ability to work on multiple projects simultaneously with frequent interruptions
• Ability to interact directly with patients and their families
• Ability to mediate and coordinate patient and family conferences with their health care professionals/teams
• A positive and supportive attitude that fosters a welcoming environment for patients and encourages constructive feedback.
• Exemplary organizational abilities to manage multiple patient and leader interactions, follow-ups and documentation efficiency.
• Outstanding verbal and written communication skills, with the ability to convey empathy towards patients, families, and healthcare staff, are required.
• Independent problem-solving ability and willingness to work under pressure required
• Knowledge and experience with the use of computer applications including Microsoft Office Suite

Preferred Qualifications

• Certifications: Certified Patient Experience Professional (CPXP) or similar certification.
• Formal de-escalation training.
• Behavioral health care experience or direct patient care
• Knowledge of healthcare regulations and patient rights.